Frequently Asked Questions

Take a look below to find out some of our frequently asked questions. Hopefully, you should find what you are looking for!

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What is your returns policy?

You have 30 days to return your phone case or any phone accessory from Neofier. For more information on our returns policy, please click here.

Can I exchange my item?

We do not currently accept exchanges.

Does the drop protection include the screen?

Yes. Our phone cases protect your screen when your phone has been dropped.

Do the cases fit perfectly on my phone?

Yes. All of our phone cases are lightweight and fit snug to your phone.

Does your case protect the camera?

Yes. All of our phone cases are slightly lifted around the camera to protect it completely from drops.


When will my order be shipped?

Click here for more information on our shipping policy.

Can I change or cancel my order once it has been confirmed?

Should you wish to cancel or change your order, please send your request to our team.

Kindly note that not all orders may be cancelled or changed but we can issue a refund and a return, at your convenience.

Which countries do you ship to?

We currently ship to any country in Europe, excluding Russia. We offer free delivery on orders over €30 in Germany. For further assistance, please contact us.